Hello Inga. Thank you for letting me know about your feedback. Let me clear it out this situation kindly please Your lashes were removed by my Stylist Julia because policy of our salon is that we dont do refills after other lash artists. Thats our policy and after so many bad applications we got to work with after different places we are very strict with that. When your lashes were removed , Julia informed you that your natural lashes are not in good condition and mega volume set wouldn't be a good option for your natural lashes . To let you know mega volume starts from 7D up to 15D (seven thin lashes are applied together to 1 natural lash etc ) . It means that 7D ,8D or more are already called as mega volume . Very often it doesn't have to be 15D especially when lashes are damaged. I would like to also notice that you have had some visible gaps on the lash line . Even tho to make you happy Julia decided to apply Russian Volume lashes for you and lenghts she have used were up to 13s , 13mm lenght in our salon we use usually if someone ask us for long and dramatic lashes . We don't offer longer lashes than 13s as this lengh is already long enough for us and for our Clients. When it comes to lashes the health of natural lashes is most important. We don't offer extremely long lashes in our salon as this is not our style and never will be. All pictures of our work is presented on social media . Lashes done by Julia were done professionally and correctly.