Hello Heather. i would like to explain all of this situation and make i it clear once again as i did privately. Regarding to your complaint about bad retention...if you would let us know about quick lash shedding up to 5 days than we would invite you for complimentary refill,unfortunately you have told us after 2 weeks that your all lashes fell out.im sorry but 2 weeks after is bit too long as there is too many different factors which can affect rettention, and especially that we do refifils every 2-3 weeks. I wanted to make you happy anyway so i have offered you full set of lashes in the price of refill on the 18th ,its not our fault that you came 30 minutes late for your appointment (i didnt changed your app, thats why we have online system so every of our clients is getting reminder day before with information what time is your app) Lena did her very best to make the fullest lashes as she could for you im sorry to say that but i dont think so we did anything bad , as we have tried to sort it out the problem . Best regards Angie

Hello Aoife. Thank you for letting us know about your complaint.Eyelash extensions are place individually on each lash and unfortunately natural lashes shed on a daily bases (between 3 up to 5 lashes per day )and from that moment you get a lashes done there will be extensions shedding. If you would contact me asap after treatment and let me know about it we always offer complimentary refill up to 5 days . Every of our clients is getting warranty for lashes up to 5 days . If we can help next time with anything just please contact us privately and I'm sure we can fix any problem 😊 Kind regards Angie

Hello Aoife. i feel sorry beacuse we offer you free set of lashes to fix the problem,you have made an appointment with us and you didnt show up. its sad because my stylist came to work especially for you.. waste of time